Effective Date: 28.10.2024
1. Introduction
At Qeekart, we strive to provide high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.
2. Returns
- Eligibility for Returns: You can return your product within 02 days of receiving it, provided it is in its original condition, unused, and in the original packaging.
- Non-Returnable Items: Certain items may not be eligible for return, including but not limited to:
- Customized or personalized items.
- Gift cards.
- Downloadable software products.
3. Return Process
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Initiate a Return: To initiate a return, please contact our customer service team at qeekartofficial@gmail.com or call us at [your-phone-number]. Provide your order number and details about the product you wish to return.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
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Shipping Costs: You will be responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong item sent).
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Packaging: Please ensure the item is securely packaged to avoid damage during return shipping.
4. Refunds
- Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 07 business days and credited to your original method of payment.
- Partial Refunds: In some cases, a partial refund may be granted for items that are not returned in their original condition.
5. Exchanges
If you need to exchange an item for the same item, please contact us at qeekartofficial@gmail.com . We will guide you through the process.
6. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at qeekartofficial@gmail.com.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Email: qeekartofficial@gmail.com